We are proud to offer a 90-day satisfaction guarantee to all customers who purchase their DermaWave® device directly from our official New Zealand website. This extended guarantee applies only if the device has been used correctly and consistently, as outlined in the official user manual.

Terms of the Guarantee

To qualify for the satisfaction guarantee and be eligible for a refund, you must:

✔ Use the DermaWave® device daily for 10 minutes, exactly as specified in the user manual.
✔ Follow all usage instructions carefully, ensuring the device is used consistently and properly to allow the expected results.
✔ Provide clear video evidence demonstrating correct and continuous use of the device for a minimum of 30 consecutive days.

How to Request a Refund or Return

If, after 90 days of consistent daily use, you are not satisfied with the results, you may request a full refund – but only after submitting valid video evidence. The required videos must include:

Daily video entries clearly showing the device being used according to the user manual.

Footage demonstrating the device being applied to the relevant areas (wrinkles, fine lines, pigmentation, skin laxity, etc.) over time.

How to Submit Your Videos

All video evidence must be submitted via our official New Zealand support channels:

📲 WhatsApp: +64 21 529 1493
📧 Email: [email protected]

Each video must clearly show the device being used and include visible date/time stamps or other consistent proof of daily usage.

❌ If video evidence is not provided, your refund request cannot be processed.

Important Reminder – Consistency Matters

DermaWave® delivers visible results only when used correctly and consistently. A lack of results may occur if the device is used irregularly or incorrectly. Daily use, following the guidelines in the manual, is essential to achieve noticeable improvements in skin firmness, wrinkles, fine lines, and overall skin appearance.

Exclusions

This refund and return policy does not apply in the following cases:

❌ The product was not used in accordance with the instructions.
❌ The device was not used daily as required.
❌ Video evidence was not submitted as proof of proper usage.

Money-Back Guarantee

Once we receive and review your videos, and confirm that all instructions were followed correctly but you did not achieve the expected results, we will issue a full refund for the product, as per our satisfaction guarantee.

Final Notes

To take advantage of our 90-day satisfaction guarantee, it is essential that you follow all usage instructions exactly as described. We are confident that with consistent use, DermaWave® will provide a truly effective and transformative skincare experience.

If you have any questions, our New Zealand customer support team is always ready to assist you.

📧 Contact: [email protected]
🌐 Website: https://dermawave.co.nz/